Words & Numbers Research, Inc. - Specializing in surveys

Susan Rovezzi Carroll, Ph.D.

Susan received her doctoral degree from the University of Connecticut in 1981. While pursuing her Ph.D., she was awarded a research assistantship in the Bureau of Educational Research. Shortly after, she was named an Associate Professor, teaching research methodology at the graduate and the undergraduate levels. She has also taught management, marketing and program evaluation courses.

Dr. Carroll established Words & Numbers Research, Inc. in 1984. The firm provides strategic information for data driven decisions through surveys, focus groups and in-depth interviews. Dr. Carroll has authored three books and numerous articles published in both peer review and trade journals. She has received awards for scholarship, business and leadership. Susan has been invited to speak throughout the United States on various topics including marketing, healthcare, education, leadership, research and business. (A complete resume follows this profile.)

David Carroll, MSW

David received his degree in 1977 at the University of Connecticut School of Social Work. While a student, David chose strategic planning and community organization as his areas of focus for academic preparation. David has conducted several large-scale program evaluations primarily in urban school systems including School to Work initiatives, dropout prevention, remedial education, peer mediation / violence prevention.

Strategic planning, needs assessments for community organizations and state agencies, and grants writing are David's areas of expertise. He is a published author of three books and many journal articles, and an excellent presenter on topics realated to referendum and budget passage and marketing communications. (A complete resume follows this profile.)

Resume of SUSAN ROVEZZI CARROLL, Ph.D.

EDUCATION

1981. Ph.D. University of Connecticut

1974. M.A. University of Connecticut

1973. B.A. University of Connecticut summa cum laude

Double major in History and Latin American Studies

EMPLOYMENT BACKGROUND

Words & Numbers Research, Inc. - A consulting firm established in 1984. President and Founder.Conducted numerous surveys and evaluation projects which involved: original questionnaire design and/or test selection; individual and focus group interviewing; complete mail and telephone surveys; sampling strategies; data collection; coding data for computer entry into SPSS a statistics package; computer programming, de-bugging and execution; interpretation of quantitative and qualitative data; written and verbal reporting to non-academic audiences. Communicated with diversified groups of professionals, parents, and students. Several projects were multi-year in length, involved large numbers of subjects, and required multiple methods of data collection.

UNIVERSITY OF CONNECTICUT. School of Allied Health. Associate Professor and Assistant to the Dean.Served on the Dean's Council (top management body where decision and policy making occurred in a collaborative format). Chief responsibility was leadership in all evaluation and research. A primary emphasis was the provision of data for decision-making and strategic planning. Conducted a large-scale evaluation of undergraduate programs, which serves as a model in Allied Health. (See publications listing.) Supervised all faculty and graduate research projects, and assisted with grants acquisition and publication efforts. Interfaced with faculty, administration, the public, as the information/research expert of the School. Taught graduate-level Research Methods and undergraduate Management courses. Designed a Program Evaluation course that is currently taught. Served on many committees and Task Forces. Enjoyed a 90 percent publication rate in referred journals. Numerous invited presentations.

UNIVERSITY OF CONNECTICUT. Research fellowship. Assisted in teaching Educational Psychology courses in statistics and research design. Provided statistics and research consultation to School of Education faculty and doctoral students. Test development. Executed computer programs (SPSS) and interpreted output for major research projects.

TRINITY COLLEGE. The Upward Bound program. Counselor and Assistant Director.Grants writing. Provided counseling, advising and college placement to 100 students in Hartford. Liaison to Hartford Public School Guidance Department, community agencies, and parents. Other responsibilities.

CENTRAL CT. STATE UNIVERSITY. Financial Aid Office. Assistant Director.Conducted student needs analysis for eligibility. Conducted resource analysis for financial aid. Designed and distributed financial aid packages for students. Interfaced with students parents, academic community, work-study employers, and federal government. Supervised staff.

WESLEYAN UNIVERSITY. TRIO Program. Counselor.Counseled and advised 400 Hartford high school seniors per year on college placement and financial aid requirements. Public speaking. Liaison with high school guidance departments, community and colleges officers. Grants writing. Other duties.

UNIVERSITY OF CONNECTICUT. Head Resident. Concurrent with pursuit of Master's Degree.Managed a large residence hall that was historically plagued with many problems. Supervised 6 resident assistants and 200 female residents.

INVITED PRESENTATIONS

2008, American Educational REsearch Association (AERA) Invited paper presentation at March annual meeting in NYC

1994 to present Numerous presentations as co-author of book, EdMarketing: How Smart Schools Get and Keep Community Support 2^nded, (National Education Services: Bloomington, IN, 2000)

1998 Charlotte Hungerford Hospital. Leadership training for entire medical staff of physicians.

1995, 23^rd National Kitchen and Bath Assoc. Officers (300) Leadership Training, New Orleans

1995, CT Principals Training: Speech on Marketing

1994, CT Society of Association Executives: Speech on Surveys

1993, High Impact Marketing for CEOs: Speech on Marketing Research

1983, 4th International Congress on Obesity, NYC

1983 Annual Meeting of Allied Health Deans, Buffalo, NY

1983 Am. Physical Therapy Assoc. Annual Meeting, Kansas City, MO

1982 Am. Society of Allied Health Professions Annual Meeting, Chicago, IL

1982 American Educational Research Assoc. (AERA) Annual Meeting, NYC Doctoral dissertation presented.

1981 4th Annual Myers-Briggs Type Indicator Annual Meeting, Stanford University, Palo Alto, CA Doctoral dissertation presented.

RECOGNITION

2009 Paper of the Year Award - National Association of Gifted Education.

2007- Invited by US Department of Education to evaluate proposals to the Fund for the Improvement of Post Secondary Education (FIPSE) from colleges and univerisities.

2004- Distinguished Alumni Professional Award, NEAG School UCONN

2002- Corporator, Charlotte Hungerford Hospital

2002- Corporator, Torrington Savings Bank

2001-Founder's Society UCONN Development Office - Founded UCONN Children's Basic Needs Endowment Fund with husband David Carroll. Three scholarships were awarded in 2006.

1999- Trustee, Torrington Library

1999 Dean’s Council, Sacred Heart University

1998 Board Member, The Torrington Club [President in 2005,2006]

1998- Corporator and Trustee, The Brooker Memorial

1995-1997 Trustee, The Charlotte Hungerford Hospital

1995- Adjunct professor at UCONN, School of Education

1993 Small Business Award, US Small Business Administration (SBA)

1993- 2001 Founder and coordinator of Daughters Day

1992-1997 Advisory Board, School of Allied Health Professions, UCONN

1992 Who's Who Worldwide

1990 Woman in Business Award, Small Business Administration, Wash DC

1990 Who's Who, Benson International

1990 Board of Directors, Northwest CT Chamber of Commerce

1985 Warren J. Perry Distinguished Author Award

1984 Dean's Leadership Award, University of Connecticut

1984 Nominated as "Young Leader in Allied Health"

1983 Ford Foundation -one of twenty women scholars in USA

1983 American Educational Research Assoc. Evaluator Montreal, Canada

1979 Selected to participate "Federal Government's Role in Higher Ed."

PUBLICATIONS OF SUSAN CARROLL

Click on Books and Publications

Resume of David J. Carroll, MSW

Educational Background

Master of Social Work (MSW) degree awarded in 1977.University of Connecticut School of Social Work Dual concentration: Community Org. and Planning/ Evaluation. Class President for two terms.

Bachelor of Arts (BA) degree awarded in 1974, magna cum laude. University of Connecticut School of Liberal Arts Major: Political Science with concentration in Urban Affairs Minor: Sociology

Employment Experience

Words & Numbers Research, Inc. Co-owner of a research consulting firm. Vice President, responsible for non-profit sector including education, health care and human service projects -1984 to present.

Community Council of the Capital Region Planning and evaluation for social service agencies within the Greater Hartford region. Senior Planner 1981-1984

Title XX Training Program Professional development and curriculum development for human service providers located in eastern CT at ECSU. Executive Director 1979-1981

United Way of New Britain Associate Director 1976-1979

Connecticut Legal Services, Inc. - Willimantic Legal Assistant 1973-1975

Author- Books

Carroll, S. and Carroll, D. contract awarded by Scarecrow Press conjunction with the American Association of School Administrators: Data Driven Decisions: Statistics Made Simple.

Carroll, S. and Carroll, D. (2000) EdMarketing: How Smart Schools Get and Keep Community Support 2^nd ed. Bloomington, IN: National Education Services. A best seller for NES

Monographs

Carroll, D. Duran, F and Wilson, S. (2003) Reshaping Administrative Databases into Tools for Policy Relevant Research. The Child Health and Development Institute of Connecticut.

Journal Articles

Carroll, D. Make the grapevine work for public schools . Education Digest Vol 67 No.7, MArch 2002, pp.56-60.

Carroll, D. Respecting theGrapevine. Leadership for Student Activities,Vol 30 No.4, December 2001, pp.25-27.

Carroll, D. Respecting theGrapevine.Principal Leadership,Vol 2 No.1, September 2001, pp.21-23.

Carroll, S & Carroll, D. Outside-Inside Marketing. The School Administrator, Vol 7. No 58, August 2001, pp. 32-35.

Professional Expertise

Program evaluation: Monitored effectiveness of programs that serve children and families, juvenile delinquents, high school dropouts, structurally unemployed youth, elderly, low income housing residents, first generation college bound youth, multi-ethnic populations.

Needs assessments/ Feasibility studies: Conducted large scale studies on housing, education, employment and home care.

Training/Public speaking/Lecturing: Developed training modules (curriculum development). Presented numerous workshops as author of a book. Trained urban community leaders in grants wriitng skills, program evaluation and program development. Trained human service workers in social work methodology. Developed training workshops for educators on marketing, strategic planning and communications.

Market research: Conducted focus groups, in-depth interviews and surveys with multiple respondent segments. Computer analysis of data with SPSS.

Grants writing: Wrote grants to fund educational initiatives and submitted them to federal, state and private funders. Proposals were written for both training projects and curriculum development targeted to human services providers. Assisted community leaders in urban neighborhoods with writing grants.

Lobbying: In support of human service initiatives, provided written and verbal testimony at the state legislature.

Demographic Analysis: Using population census data, compiled large sets of data in order to profile demographic trends and projections into the year 2010 for public school systems.

Campaign Management: Managed political campaigns for mayors, state representatives, state senators. Coordinated components of gubernatorial and presidential campaigns. Designed and implemented school budget and capital campaign referenda.

Strategic Planning: Facilitated strategic planning initiatives for non-profit organizations and educational institutions.

Community Service

Hospice- participated in training of 30 hours to qualify as a volunteer. Counselor to Hospice patients.

FISH –food, clothing and emergency shelter serving the female-headed households, the homeless and needy in northwest CT. Served on Board of Directors and as the Secretary

Torrington Public Schools Co-chair of Long Range Planning Committee, Member of Blue Ribbon Curriculum Committee, Member of Superintendent’s Search Committee. Member of Building Committee for Elementary School

Catholic Family Services Board of Directors. Case Worker, volunteered to provide one-to-one counseling services. Had caseload.

United Way of Northwest Connecticut Board of Directors, Member of Allocations Committee, Chair of Small Business Division for fundraising

Chamber of Commerce of Northwest CT Member of Labor-Education Partnership Committee

Emergency Medical Technician (State certified)

2001-Founder's Society - Founded UCONN Children's Basic Needs Endowment Fund with husband David Carroll